How can we help?
Write to us and a person answers within one business day, usually sooner.
Answers
I forgot my password
On the sign-in page, tap “Forgot your password?” and we email you a link to choose a new one.
How do I add the people who work with me?
Settings → Team → Invite. Each person gets their own sign-in, and you choose what they may do (discounts, refunds, prices, reports).
How do I bring in my pieces?
Settings → Bring in a spreadsheet. Choose an Excel or CSV file, check the columns, and the pieces come in. A wrong file can be undone right after.
The RFID reader will not connect
Turn the reader on, keep it close to the phone or iPad, and in the Al-Mizan app choose Settings → What you use → Reader → Chainway R6. Still stuck? Email us the reader’s model.
How do I get hardware?
Settings → Hardware → Get hardware. Choose a kit and leave a phone number; we call you within one business day.
How do I change or stop Care?
On the web, Settings → Your plan: your card, invoices, monthly or yearly, and stopping Care. When Care stops the store becomes read-only; nothing is deleted.
How do I download my data or close my account?
Settings → Data and privacy: download everything as a file, or close the store. To delete only your own sign-in: Settings → Your profile → Delete my account.
Prices are on the pricing page. Our privacy policy and terms.